Visit University Care Center

At University Care Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging. This page was designed to keep you up-to-date and informed of all visitation options.

Visit University Care Center

At University Care Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging. This page was designed to keep you up-to-date and informed of all visitation options.

We’re committed to facilitating visitation options while keeping everyone’s safety and well-being our top priority. Please see below for the status of our different visitation options.

(This page was last updated on 10/1/21)

OPEN Facility Virtual Tours

To schedule an in-person tour, please contact a member of our admissions team at (619) 583-1933. Or, feel free to view our online photo gallery.

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a Facetime, Skype, or Google video visit, please call us at (619) 583-1933. For help coordinating a phone call, please contact us at (619) 583-1933.

*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.

OPEN Window Visits

Window visits are a great way to connect with your loved one in person. For assistance coordinating a window visit, call us at (619) 583-1933.

OPEN Outdoor Patio Visits

To schedule an outdoor patio visit, please call (619) 583-1933. For the safety of your loved ones and our team members, all visitors must adhere to the following guidance:

  • Visitation will be limited to two guests at a time and 30 minutes per visit, per day
  • Visitors will be screened with a questionnaire and temperature check before visitation.
  • A team member must be present to monitor all visits and disinfect the visitation area between visits.
  • Suspected or confirmed COVID-positive residents may not host visitation.
  • Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
  • Visitors must remain behind a barrier, at least six feet apart, with no resident physical contact, including handshaking, hugging, or touching of any kind.
  • Visitation can occur when the regional Air Quality Index (AQI) is 100 or less (moderate).

*Outdoor visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, availability of resident/staff, weather conditions, and/or poor air quality.

CLOSED Indoor Visits

We are currently unable to provide indoor visits due to restrictions from the state and county health department. However, indoor visitation is available when approved for certain compassionate care situations, such as end of life. In the meantime, we encourage you to stay connected by using alternate visitation methods such as phone calls and video visits.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (619) 583-1933.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.

Get in touch

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Front Desk Phone

(619) 583-1993


Office Hours

Monday – Friday: 8 am – 7 pm
Weekends: 9 am – 6:30 pm

24/7 Admission Support
Tel: (619) 583-1993
Fax: (619) 583-1365

Street Address
5602 University Avenue
San Diego, CA 92105
Directions & Map