Some staff in this place can be rude and I wish I never was a new year

PLEASE BELIEVE THE 1 STAR REVIEWS!!! My mother recently fell and needed additional physical therapy after her hospital stay. Her case manager recommended this place and she was transported by ambulance. As soon as we walked in we could smell the stench of dust and must mixed in with patients “accidents”. The fake plants and the front lobby are filled with dust and right away we could see this place does not keep up with their maintenance. The room she was given has old very worn down furniture, holes in the walls and dark spots that look like mold. Right away we decided our mother was not going to spend one night there and we took her out immediately! The charge nurse was nice but what she was stating about the facility and how great it was does not reflect what we saw and experienced. As we were walking down the hall the staff had a male patient right outside his room in a wheelchair and seemed to be completely naked and was getting changed. We kept walking and tried not to look but we were embarrassed for him. It feels this place is where people are “dumped” at that have no other choice or family to care for them. It really sadden us just thinking about all the patients there and how they must feel and absolutely no way in hell we were leaving our mother there. The nurse mentioned it is a 5 star facility and I am not trying to be mean but our experience was anything but the 5 star that she mentioned. I honestly think the 5 star reviews are made up. But dont just take my word for it, if your loved one is needing to go to this type of facility PLEASE PLEASE go do a tour for yourself and you will see the negative reviews are not made up.

Everyone treated me with the utmost respect Once the Dr.s figured out the right combination of medicine that would work the best for me,it was fine. The food could be a little better on some aspects but overall it was fine

This is the worst place—my loved one died after getting an infection here and going into septic shock

From the moment we stepped into the front lobby of University Care Center, we were warmly greeted by Maria. The facility has made an excellent choice in hiring her as the front-line representative. Despite the facility’s busy nature, especially during peak hours, Maria maintains her composure and a warm smile throughout the day. Her friendly, polite, and helpful demeanor makes her an invaluable asset to the team. She communicates effectively with patients regarding their appointments, ensuring that they feel comfortable and informed. You can count on her! The nursing staff and medical team have all been nothing but friendly and accommodating. I’m glad my brother chose University Care for his spine surgery rehab. A special shoutout to the physical therapy team, social services, and housekeeping. Expect this facility to be bustling with activity. The hallways are filled with staff members, each with a specific job to do. There’s never a dull moment at UCC! As for the meals, my brother didn’t eat much, but he was spoiled by his friends and family who brought him food from shops and restaurants when they visited. I must give the meals some credit because each meal was prepared fresh, neatly presented, and covered. Again, my brother made the best choice with University Care. The 17-mile and 20-minute drive was worth it me….my brother was worth the visit. University Care provided excellent care and support to my brother. UCC, you all made a big difference in my brother’s life and helped him stay on a positive path. His recovery journey continues with chemotherapy. Thank you, UCC! You da the best 👍🏼

Great!

Excellent Care Team & Nursing home!

This place is not somewhere you want to let you’re loved ones or family stay, the nurses don’t come when they are requested (with call button) and when you finally get someone to listen to what you’re asking for they say they’ll get someone else and no one shows up. The phones that they issue in the rooms don’t work all the time and there are no cooling systems in the rooms. It is insanely humid and hot in the rooms and it is the middle of winter my father has a broken leg and arm and no one from the physical therapy team came to help him to his wheelchair so he could get out of bed.

WARNING TO ALL!!! Do not bring your loved ones here!!! I came here Nov.29,2024. It was great when I first got here. Then things began to change. They have had alot of drug addics here lately. Employees were quiting, and less staff. It was starting to effect patients. Then one CNA, Xavier, I had many problems with, I went to DON, Richard Castaneda, who said he had an abrasive personality, finally he injured me. All they did was move him to their other facility, Balboa. They have been running this facility on less staff, causing less care for patents. Then some patents were sitting in their own faces over night. This happens often. Then you have RN’s committing fraud by charting they give you medicine, that you didn’t recieve, and I had to ask why?, and medical record fraud, but they don’t. Then you have CNA’s, committing medical record fraud too. The head of the CNA”s, Sonnya Soyles Ghawni, said to do minimal for the patient. Instead of addressing the problems the punish the patents. Ongoing investgation. Their response was: We appreciate your honestly reviews. We set a high standard for ourselves, so we are disapointed to hear that your experience with us was not a positive one. The management team has been made aware and willwork towards a solution to make positive changes with your stay. They brought me to a care conference and told me the RN made a clericaal error. It is still a felony with the medical record, and to tell me to calm down, and to not post what I did. It was just a scare tactic to shut me up. So it’s been alot of retalation, waking me up at all hours of the night, and other things. They continue doing the things I have noted in here. To top it off, they deleted my reviews and blocked me from responding to my first review. Would not recommend this place to anyone.

HORRIBLE PLACE!! PLACE neglected my mother! DO NOT take your loved ones to this place!

My auntie stayed here and had an incredible experience. The staff was very genuine and took very good care of her. They ensured that she would be taken care of and made sure to get her back to life. The staff heads and departments were all amazing!

This is the best facility ever great customer service attentive to patients best staff including department heads.

I have been a patient here for a little over a year. All the staff here has treated me really well while I have been here. I see them as family now. All the CNAs take care of me when I am down. I am doing therapy and all the therapists have been amazing. I haven’t really had any issues in the time I have been here. Everyone always does what I ask right away. I am very satisfied with my stay here and I would recommend this place to anyone that needs care.

Best place to ever go to! Very welcoming and very well organized! Everyone is so nice.

Such a caring team! Very well organized and clean facility. Would recommend to everyone.

I love this place. The facilities are super clean, they have good infection control, all the staff are very friendly and pleasant and they sincerely care about their patients.

I love this place! The staff is so nice and welcoming. Feels just like home, everyone helps and communicates so well!

Such a good place. Amazing stuff, everyone is so helpful. The place was very clean and organized.

Really nice staff!! Very helpful and kind! Would highly recommend!! The best and most welcoming place!

I love this place! The staff is no nice and welcoming. Feels just like home, everyone helps and communicates so well!

University Care Center in San Diego, California, is a haven of care and compassion for our loved ones. From the moment you walk in, you’re greeted with warmth and a sense of belonging. The clinical staff here are not just professionals; they’re like family, providing attentive and personalized care round the clock. The physical therapy team is exceptional, helping residents regain mobility and independence with patience and expertise. University Care Center truly embodies the spirit of care, making it a comforting choice for those seeking skilled nursing assistance in San Diego.

University Care Center have amazing Nurses, PT, OT and ST Therapist that works very hard for fastest recovery of UCC Patients and Admins to take care patients needs…